BG Electrical Double Switched Power Wall Plug Socket with Smart Home Control, Touch, Voice or App Control, Timer Function, Security Options, Round Edge, Nexus 800 Series, White Moulded, 13A, 822/HC

Great value British product.. highly recommended!
When I first bought the 800 series round-edge 2-gang socket, it had more bugs than an Amazon rainforest. Issue after issue and frequent calls to the tech team. However, persistence pays off and after a few discussions, the product is working as it should. So if you do get one that drops out after 20 seconds or constantly says it’s unreachable… speak to the Tech guys and mention the Meerkat.First tip… unless you have a big-screen mobile. Use a tablet to set up your sockets, it’s far easier… trust me!The second tip… do not use direct connection… use alternative connection method. It will save you a lot of time and stress!The third tip… if you use a VPN.. disable it. You can reconnect once the service connection has been established and it will function perfectly fine.5 ⭐️ For build quality and product finish4 ⭐️ For the app – direct connection fails more than once during setup, alternative setup is better.5 ⭐️ Firmware updates as soon as you are connected to your router to provide you with the latest security updates.5 ⭐️ Tech Support from James and MarkI have openly stated on previous reviews that this product is not fit for purpose. I can honestly say that testimony from recent issues was escalated to product development and the product management team. By doing so has provided results in both product improvement in both software and hardware.Such is my confidence now in this product, I have purchased a couple for a disabled homeowner. Installed, they now provide both verbal and remote control of various appliances. Assured by British Standards, CE and ROHS quality assured. I know they are safe as well.Overall rating is 4/5⭐️As excellent… get the app sorted with auto-configuration and it may well make 5⭐️ as outstanding!Update #2 17 Jan 2020Since my first purchase, I installed the sockets in a third party location for a disabled user. Initial setup went like clockwork. Set up to work with Alexa, no issues there, the only issue I did find was that because I was using the same app on my own mobile, the app software somehow created a bridge between my hive and that of the hive in the third-party property – result being that Hive can will (according to various other forums) shut down one of the thermostats. Which one nobody can determine. On top of that, installing the second 2 gang faceplate in property #2 the app software insisted it was installed as ‘Slave’ not ‘Master’ socket. This issue has been forwarded on to both Tech and Product Development to look at a solution.The third tip – should you find this to be an issue (as a workaround solution) when setting up additional sockets, set them individually via the app and disconnecting negative from the back of the faceplate. Once each socket set as Master, then reconnect the negative and screw the faceplate to the backbox – job done.**Remember** set up in AP Config Mode to ensure each socket becomes a Master Socket… if it becomes the slave and if the Master socket fails, it will take out ALL the slaves connected in series, so if you have 1 Master and 3 slaves running in series – all dead. If you have 4 Masters, only the failed Master remains as failed, the others remain operational.